Frequently Asked Questions

When can I expect my order?

Typically, order processing takes 1 to 2 business days (Monday to Saturday).
Orders placed after 22:00 are processed the next day.
The average delivery time within United Kingdom and Poland is 4–8 business days (Monday–Saturday).

My estimated delivery time has passed – where is my order?

Orders usually arrive on time; however, due to reasons beyond our control, there may be a slight delay.
If 3 additional days have passed since the scheduled delivery date, please write to us at: info@vauza.com.

What are the shipping costs?

At Vauza, we always offer free shipping – regardless of the order value.

What to do if some products are missing from the package?

Some orders are shipped in separate packages due to weight restrictions or different suppliers.
If you ordered several products, they may arrive at different times.
Don't worry, the remaining items of the order usually arrive within 1–3 days.

What to do if the delivered product is damaged?

If your order arrived damaged, please contact us immediately at info@vauza.com.

What to do if I received the wrong product or the size does not fit?

First, contact our customer service team at info@vauza.com.

Contact details
Store name: Vauza.com
Address: Skorupki 102/30, 85-156 Bydgoszcz, Poland
Phone: +48 733 285 906
E-mail: info@vauza.com

Working hours
Monday – Friday: 09:00 – 17:00
Saturday – Sunday: closed.

We will do everything to respond to your message within 24 hours.